The year 2020 normalized the working from home environment. When the world was asked to stay indoors and remain in their own quarantined bubble, many businesses had to quickly adapt to a new design where many of their employees were working from home. For some businesses, it turns out that a home office is an ideal setup. Maybe you’ve decided to transition your business to be completely conducted as a work from home scenario for the foreseeable future.
As you’re transitioning to a remote business model, there are certain analytics, appliances, and systems you’ll want to rely on. One such system is Microsoft Dynamics for business. This software allows you to streamline customer experiences and contact center needs across multiple platforms in many different locations. Basically, it allows agents to continue reaching customers even from the comfort of their own homes. As you’re improving your work from home model for your business, this is a great program to rely on. Here are just a few of the ways this vendor can make a big difference for your remote business.
Improve your call center software.
No matter what kind of business you’re running, you’ll probably need some form of a contact center. To provide great customer service, you need to be readily available to your customers. Microsoft Dynamics call center software helps you streamline your entire call center experience.
By connecting a wide range of communication avenues, you can text, chat, or call, all within the same program. You don’t have to splice together a conversation or get lost trying to bring up all the relevant information as you’re talking to customers. Instead, all your needs are in one place thanks to CRM integration. From outbound calls to answering inquiries, your call center agents will be able to keep a steady workflow from anywhere with the help of Microsoft teams.
Connect with coworkers from anywhere.
Not only does Microsoft Dynamics software help you connect to your customers better, but it can also help you reach another person on your own team with no delay or complications. Across digital platforms, you can see the same center software as another employee who is also working from their home. You can access the same dashboards as a colleague in a different state thanks to this digital workspace. Overall, it helps your work from home business thrive by connecting your team on similar goals and information.
Focus on your work from home space.
When you’re working from home, there are a lot of distractions that can keep you from your work. Luckily, the Microsoft teams can take care of everything in the digital world, so you can figure out the clutter in your home office. Consider home renovation tips to help the interior design of your space, so you can utilize decor and accessories that will keep you motivated. All you need is a healthy internet connection and to design a comfortable space in your home to get yourself set up with the best work from home operation.
Get real-time customer data and insights.
Sometimes, when you’re running your own business from home, it can feel like you’re doing it all. You have to get the information and find insights on incoming data. Instead of relying on a vendor to come up with your business intelligence for you, utilize Microsoft Dynamics to get real-time data right on your dashboard. This software helps you see selections of information and work on smaller projects that will have a big impact in the long run. By processing customer data right away, you can find better, more strategic intel to help you make smart decisions for your company.
